We all know about these Call Centers and how it can be frustrating to work as a Call Center Operator.
Here are some calls that were received in a Call Center... enjoy.
Actual call center conversations!
Customer:'I've been calling 700-1000 for two days and can't get through; Can you help?'
Operator:'Where did you get that number, sir?'
Customer:'It's on the door of your business.'
Operator:'Sir, those are the hours that we are open.'
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Caller: 'Can you give me the telephone number for Jack?'
Operator: 'I'm sorry, sir, I don't understand who you are talking about.'
Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and Telephone Jack before cleaning. Now, can you give me the Number for Jack?'
Operator:'I think it means the telephone plug on the wall.'
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RAC Motoring Services
Caller:'Does your European Breakdown Policy cover me when I am traveling in Australia?'
Operator:'Does the policy name give you a clue?'
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Directory Inquiries
Caller:'I'd like the number of the Argo Fish Bar, please'
Operator:'I'm sorry, there's no listing. Are you sure that the spelling is correct?'
Caller:'Well, it used to be called the Bargo Fish Bar but the 'B' fell off.'
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Then there was the caller who asked for a knitwear company in Woven.
Operator:'Woven? Are you sure?'
Caller:'Yes.. That's what it says on the label -- Woven in Scotland ..'
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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: 'I haven't got a pen, so I'm steaming up the window to write the number on.'
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Tech Support:'I need you to right-click on the Open Desktop.'
Customer: 'OK.'
Tech Support: 'Did you get a pop-up menu?'
Customer: 'No.'
Tech Support:'OK. Right-Click again. Do you see a pop-up menu?'
Customer: 'No.'
Tech Support:'OK, sir. Can you tell me what you have done up until this point?'
Customer: 'Sure. You told me to write 'click' and I wrote 'click'.'
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Tech Support:'OK. At the bottom left hand side of your screen, can you see the 'OK' button displayed?'
Customer:' Wow! How can you see my screen from there? '
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Caller:'I deleted a file from my PC last week and I just realized that I need it. So, if I turn my system clock back two weeks will I get my file back again?'
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AHH SAH
WALK GOOD
